ABOUT COLLEGIATE

Collegiate AC Ltd is a market leader in purpose-built student accommodation with over 10,500 beds in 21 cities across the UK. We work closely with our partners to be the most trusted accommodation choice for students by creating a unique experience where everyone feels they belong.
The key to Collegiate’s rapid growth has been our focus on delivering excellence in all areas and working as collaborative and supportive team.
As an operator we want our business to be run by the best people.

EXPERIENCE:

• Experience in a customer-facing role
• Experience in resolving customer issues
• Experience in administration
• Mandarin speaking preferred but not essential

SKILLS/ABILITY/KNOWLEDGE:

• A passion for people and exceeding customers’ expectations
• A good level of computer literacy
• Great communication skills and a team player mentality
• An understanding and empathetic approach

KEY RESPONSIBILITIES

The key duties for the role are:

• Providing a front of house reception service
• Daily cleaning of the building to maintain a clean environment for residents.
• Welcoming visitors, partners and contractors to the properties
• Ensuring required maintenance or housekeeping works within the properties are reported and completed.
• Processing customer bookings and payments
• Chasing arrears
• Conducting and logging room and communal area inspections
• Identifying hazards, resolving risks and responding to alarm activations
• Dealing with issues or incidents and involving the emergency services if required
• Completing a variety of general administration tasks including incident logs and inspections
• Ensure the communal lounges, lift lobbies, hallways and reception areas are kept clean
• Support the on boarding of new members of the team
• Attend and constructively contribute to team meetings
• Sharing knowledge and supporting new ideas to improve processes
• Ad hoc tasks

With appropriate support and guidance, you`ll also be conducting sales conversations, show suite viewings. Another element of the role is that of maintaining positive community relationships with local companies & communities and local authorities.
All candidates must be exceptionally well presented, highly articulate, well spoken and have excellent written and verbal communication skills.
Please note that due to the nature of the business and this specific role there are a large number of ad-hoc tasks which occur throughout the year – the JD is not exhaustive.
The nature of the role means that you may be required to work outside of your hours (move in weekends, summer etc). Travel may be required.