LOCATION

Durban, South Africa
Job Title:
Customer Service Advisor
Job Description

EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Are you a people’s person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office!

EXPERIENCE

• Must have 12 months International Customer service experience + exposure to sales/upsell.
• financial products or services previous experience. (Advantageous)

QUALIFICATIONS

• Matric (essential)
• Clear criminal and credit record (essential)
• English Proficiency both written and spoken
• Availability to work shifts in a 24/7 environment USA hours (Essential)
• High willingness to help customers, self-motivated, self-starting and self-assured
• Good multitasking skills and ability to work in a fast-paced environment
• Excellent knowledge of effective customer service processes
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Attention to Detail

IN THIS ROLE, WE OFFER BENEFITS THAT HELP YOU SUPPORT YOUR UNIQUE LIFESTYLE:

• Basic Salary: R 7000
• Guaranteed Campaign Allowance: R 1000
• Medical aid
• Provident fund
• Standard nightshift allowance
• Subsidized transport provided they fall within the transport zone

WHAT YOU WILL DO IN THIS ROLE:

• Ensure timely and accurate resolution of customers’ concerns at the first point of contact within agreed service levels, targets and objectives
• Accountable to close the customer query and ensure a resolution or feedback
• Check to ensure that appropriate changes were made to resolve customers’ concern
• Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers’ service or billing complaints
• Promotes client products, services and solutions at all times
• Resolve customer queries related to:Payment queriesIncorrect ordersMissing transactions