ABOUT US

Connect, part of the Screwfix family and owned by the Kingfisher Group, is a leading name in the distribution of high-quality appliance spare parts and accessories. With over 50 years of experience, we’re proud of our heritage and excited about our future. Being part of Screwfix gives us the resources, knowledge, and support of one of the UK’s most recognised retail groups – helping us to continue growing and delivering for our customers.

ABOUT THE ROLE

Working 37.5 hours per week on a rota basis, including weekends, you will play a vital role in our Contact Centre team.
This is a fantastic opportunity to be the first point of contact for our customers, providing excellent service across multiple channels and ensuring every interaction leaves a positive impression.

YOUR RESPONSIBILITIES WILL INCLUDE

• Handling inbound and outbound calls, live chats, and emails
• Liaising with customers, engineers, and service providers to resolve issues quickly
• Booking appliance repairs and providing accurate quotes for parts and services
• Taking ownership of customer queries and driving them to resolution
• Promoting additional services where appropriate
• Achieving service KPIs and contributing to our “First Contact Resolution” culture