City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.

• Effectively manage a high volume of both inbound/outbound calls.
• Resolve, manage and escalate incidents logged by our customers.
• Reporting to all Managers as required on all incidents and ensuring the correct processes are followed.
• Ensure a swift and efficient service whilst adhering to agreed service levels and KPI’s.
• Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.