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Customer Service Advisor at Culligan UK limited

Wolverhampton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Salesforce, Communication, Problem Solving, Microsoft Office Suite, Time Management, Conflict Resolution, Data Entry, Relationship Building, Inbound Call Handling

Industry

Utilities

Description

Here at Culligan UK Ltd we have developed a culture of putting our customers at the heart of everything we do and that has been vital in driving us to becoming the UK's leading specialists at providing drinking water solutions. As a Customer Service Advisor, your primary responsibility will be to provide excellent service to all Culligan UK Customers via our responsive contact service. In this role first line role we will provide assistance to a wide range of customer queries, from invoice help and water orders, to repairs & services. Through working closely with Customer Experience Managers and wider departments, you will play a pivotal role in developing strong customer relationships whilst driving continued business success. Working Hours: Monday-Friday 8:45am-17:00pm Key Responsibilities: Provide excellent customer service via inbound calls and Salesforce cases. Resolve customer queries efficiently at first contact wherever possible. Contribute to Net Promoter Score (NPS) and overall Customer Satisfaction by delivering a positive experience. Accurately log and manage cases in Salesforce, ensuring timely follow-up and resolution. Collaborate with internal teams to escalate and resolve complex issues. Ensuring relevant systems and date are accurately updated. Maintain up-to-date knowledge of products, services, and processes. Excellent communication and problem solving skills Ability to work well independently & as part of a team IT Literate - Good experience working with Microsoft Office Suite Ability to handle diverse & competing priorities 23 Days Holiday + Bank Holidays Company Pension Scheme Company Sick pay (after qualifying period) Cycle to Work Scheme Available Employee Reward & Discount Platform 24/7 access to Employee Assistance Program through Health Assured Access to on-going learning and development via our online learning platforms Onsite parking available Lie Assurance Scheme

Responsibilities

The Customer Service Advisor will provide excellent service to customers via inbound calls and Salesforce cases. They will resolve queries efficiently, manage case logs, and collaborate with internal teams to address complex issues.