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Customer Service Advisor at Culligan UK limited

Wolverhampton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Problem-solving, Salesforce, Communication skills, Technical support, CRM software, Microsoft office suite, Teamwork, Case management, Escalation management

Industry

Utilities

Description

Culligan UK Ltd is dedicated to delivering excellent drinking water solutions and outstanding customer service. We are currently seeking a Customer Service Advisor who can embody our commitment to putting customers first in everything we do. In this role, you will be part of the Tier 2 Customer Service team handling complex, escalated, and technical customer queries that require deeper investigation, cross functional collaboration, and expert-level problem solving. Working Hours: Monday-Friday 8:45 AM - 5:00 PM Key Responsibilities: Provide excellent customer service via inbound calls and Salesforce cases. Resolve customer queries efficiently at first contact wherever possible. Contribute to Net Promoter Score (NPS) and overall Customer Satisfaction by delivering a positive experience. Accurately log and manage cases in Salesforce, ensuring timely follow-up and resolution. Collaborate with internal teams to escalate and resolve complex issues. Ensuring relevant systems and date are accurately updated. Maintain up-to-date knowledge of products, services, and processes. Strong communication skills and adept at problem-solving. Self-motivated and ability to work as part of a team. Proficient with Microsoft Office Suite and basic CRM software. Capable of managing multiple priorities in a fast-paced environment. 23 Days Holiday + Bank Holidays Company Pension Scheme Company Sick pay (after qualifying period) Cycle to Work Scheme Available Employee Reward & Discount Platform 24/7 access to Employee Assistance Program through Health Assured Access to on-going learning and development via our online learning platforms Onsite parking available Lie Assurance Scheme

Responsibilities

The advisor will handle complex, escalated, and technical customer queries through inbound calls and Salesforce cases. They are responsible for collaborating with internal teams to resolve issues while maintaining accurate system records and contributing to customer satisfaction.