Customer Service Advisor

at  Currys

CUSTOMER SERVICE SPECIALIST

Merck House, Seldown Lane, Poole, BH15 1TW
12-month Fixed Term Contract
Hours – 40 per week, Monday to Friday, 9am – 6pm
Salary - £23,920 per annum
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
As a Customer Service Specialist in our Business Contact Centre team in Poole, you’ll provide a personal, human touch to deliver an exceptional service to our partners, businesses customers and our store business hubs, that exceeds expectations. Supported by a team of expert colleagues, you’ll aim to take ownership and responsibility of every call. Our customers will really value your help when you find a first-time solution to their queries.

As part of this role, you’ll be responsible for:

• Being an expert on all elements of customer service queries including but not limited to: refunds, credit queries, network tariffs, returns and handset exchanges, bolt-ons, bill queries, invoices, transfer of ownership, sim swap, customer complaints etc
• Handling inbound calls, emails and social media queries in a professional, polite, accurate and efficient manner
• Providing solutions to best support the customer in line with their needs; keeping in mind our financial objectives but moderating this to stay within the parameters of providing world class service to our customers. You’ll sometimes need to think outside of the box!
• Establishing rapport and building relationships with our customers and whilst keeping data safe following the correct compliance procedures

• Completing all queries raised relating to customer service accurately and within SLAs ensuring world class service is maintained throughout

  You will need:

• Excellent customer service skills with a confident, friendly approach.

• Great verbal and written communication skills with a confident, friendly approach
• To place our customers at the heart of every interaction and be the voice of our customer
• Strong attention to detail and accuracy
• Resilient, organised, and able to work in a fast-paced environment
• Able to prioritise workload across several work streams
• IT skills to be able to use Microsoft Office and our inhouse IT systems

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you.

They include:

• Competitive bonus scheme
• Product discounts across the latest tech
• A range of wellbeing initiatives