WHO WE ARE

At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

WELSH LANGUAGE SKILLS

The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses

NEXT STEPS

Does this role sound like the opportunity you are looking for?
Do you want to find out more?
See attached Job Description for further details.
TFW is a Disability Confident employer. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful. This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible.
Please note, we reserve the right to close this vacancy early if we receive sufficient applications.
If you have submitted an application for this role within the last 6 months and were unsuccessful, please do not re-apply as regrettably, your application will not be considered.

We are currently recruiting for Customer Service Advisor’s (CSA) to join our front-line operations team.

As a Customer Service Advisor (CSA), you will aim to deliver a positive and friendly approach to the key customer-facing roles we have within our stations. You could find yourself spending your days at any of these three important areas:

• Assisting customers in buying their tickets at our busy booking offices;
• Checking customer tickets as they pass through ticket gate barriers;
• Or working on the platforms, responsible for the safe dispatch of the trains!

Your role will be varied, and you will need to be able to think on your feet whilst assisting passengers in a busy environment. Being passionate about customer service is a must. Our stations teams are given the responsibility and ownership to make a difference to each customer journey.By engaging with customers to enable their needs to be met; Assisting customers with accessibility needs, providing accurate information and advice for customers to make informed decisions regarding our services; and in doing so increasing customer confidence in our teams and organisation.You will be required to following tried and trusted procedures to ensure the safety of our customers and colleagues remains paramount.
Recognition and continued commitment to our new multi-modal ways of working as we evolve our integrated transport model.