Customer Service Advisor at Daisy Communications

Sheffield, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

23809.5

Posted On

20 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Upselling, Teamwork, Problem Solving, Data Accuracy, Ownership, Responsibility

Industry

Telecommunications

Description

Company Description Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon. Job Description Salary: £23.809.50 per annum with uncapped commission Location: Sheffield Working Hours: Monday to Friday, between the hours of 8:30 – 17:30 (37.5 hours per week) Key responsibilities: Delivering world class service. Upselling and promoting products to customers through excellent service. Ensuring all queries are dealt with promptly and professionally. Ensuring data is always captured accurately. Taking ownership & responsibility for enquiries and resolving any issues. Qualifications Previous customer service experience is required. Previous experience in a lead-generation environment is desirable, but not essential. A confident communicator – we want people who can have great conversations with our customers. Passionate individuals with the willingness to take ownership of the call. A team player who works well with others and has a love for delivering service. Additional Information What are the benefits of working at Daisy? Our ethos is simple: the more you put in the more you get out. We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023. Here are some of the benefits that we offer… 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days! £500 referral scheme bonus Professional development to help you achieve your personal goals Eye care vouchers available and discounted Medicash membership Sim deals for you and your family/friends Access to discounts and savings at more than 1,200 retailers An additional day off on your birthday or if you're getting married Department: Operations

Responsibilities

The Customer Service Advisor is responsible for delivering world-class service and upselling products to customers. They must ensure all queries are handled promptly and accurately while taking ownership of customer inquiries.