BAYWATER HEALTHCARE – ENHANCING LIVES!

Baywater Healthcare has an exciting full-time opportunity for a Healthcare Helpline Advisor based in Cheshire. We’re seeking a friendly and communicative individual who enjoys helping their community to join our amazing and supportive team.

JOIN US AND BE PART OF THE CHANGE, MAKING A DIFFERENCE IN THOUSANDS OF PEOPLE’S LIVES.

Our mission is to enhance lives every day. Home healthcare is one of the most rewarding places for people to work. Our aim is to reassure and support both patients and their families, we strive to be a fundamental part of maintaining their everyday normality.
Our teams are the driving force behind our ongoing development of this ethos, and your voice matters. We understand how personal at-home healthcare can be, which is why community and empathy are at the heart of what we do. If you’re looking for a role where you can both develop your individual skills and build a bond with those within the community, then this could be the opportunity for you!

ABOUT US

Our goal:
Our goal is not just to develop better products and services though – it’s about improving the quality of people’s lives. Baywater Healthcare employs just over 400 people in the UK and has its headquarters in Cheshire. The office is home to a 24-hour call centre, as well as administrative support for all oxygen, ventilation, nebuliser, sleep and telehealth therapy services.
Our promise:
Our objective is to support patients in their therapy and encourage long-term compliance. Therefore, as well as equipment and consumables designed for patient comfort; 24/7 support; and equipment servicing and maintenance at home, we also offer advice and support from specialist Clinical Advisers. Alongside this focus on providing the best possible support and equipment for patients, our aim is also to relieve the administrative burden on clinicians, allowing them more time to focus on patient care.
Work Location: In person
Job Types: Full-time, Permanent
Pay: £25,077.00 per year

Ability to commute/relocate:

• Crewe: reliably commute or plan to relocate before starting work (required)

Work Location: In perso

ABOUT THE ROLE:

You will be joining the very heart of Baywater in our customer service team. As a warm and reassuring individual, you will be speaking to healthcare professionals and our patients every day and ensuring they receive the vital healthcare equipment, and services, they need to stay as independent as possible. We are all about making a positive impact, and every communication you have with our patients allows you to make that difference in their day.
As a crucial member of our team, you will understand that we are passionate about supporting our community and will want to go that extra mile to help an individual in need. You will be working onsite in our newly refurbished offices, in a secure and stable role, within a friendly, inclusive, and supportive environment with a team willing to go above and beyond for each other and our patients. Each day is different so you’ll need to be adaptable and flexible but because of this you will truly be appreciated by your customers, patients, and team.

WHAT YOU WILL BE DOING:

• Providing empathetic and professional support to service patients, families, and clinical leads
• Managing workload, including organising additional tasks and project work ensuring both internal and contractual KPIs (as well as company and personal objectives are achieved)
• Ensuring team compliance with the business health and safety procedures
• Passing on escalated queries, engaging with all business areas when necessary to resolve issues in a professional and positive manner.
• Problem solving and decision making in a busy environment across a wide range of subjects
• Completing training (which includes the ability to identify and address training needs)