COMPANY DESCRIPTION

• Contract: Fixed Term Contract / 37.5 Hours Per Week
• Location: DPD Liverpool, Stonebridge, Liverpool, L11 2BD
• Salary: £23,809.50
• Days of Work: Monday - Friday
• Hours of Work: 09:00 - 17:30
  Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career
  DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.
  Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
  DPD is a Valuable 500 company and a Disability Confident Employer
  Job Description
  Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.
  In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.
  You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

You’ll also be focussed on;

• Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
• Carrying out thorough investigations for missing parcels and resolving delivery disputes
• Promoting company products and services to new and existing customers

Qualifications

Please refer the Job description for details