SUMMARY

Salary:
Competitive
Team:
Customer Service and Inside Sales
Location:
Australia - Brisbane Coopers Plains Service Centre

ABOUT US

Dyson is a global technology company that transforms every category it enters with iconic inventions that work, perform and look very different – it’s about better ideas and better technologies, to solve the problems that others often ignore.

Dyson are opening a state-of-the-art facility in Mt Ommaney Shopping center that will provide walk in service for our Queensland owners, as well as functioning as a store where people can buy machines and parts. Our Service team forms a direct link between the business and Dyson owners. It helps ensure our owners have the best possible experience using our technology. Owner experience is everything to us. It helps strengthen our reputation and it drives advocacy. Our Service Centres and Experience Centres provide a touch point for our owners throughout their journey as a Dyson owner, delivering an exceptional experience through the repairs and service of machines.
Our Customer Service team exemplifies Dyson’s problem-solving ethos. There’s no query our team can’t answer and there’s no fault our Service technicians can’t fix. Our Customer Service Advisors obsess over the customer experience and strive every day to create an extraordinary experience that matches the quality of our products and reflects our innovative brand.
To improve our customer service, we want to extend our operating hours to improve our experience for our owners. We are looking for permanent part time workers who would like to work weekends and Thursday nights to support our existing team. The role will start as a front of house position but with the right candidate the responsibility, remuneration and role could grow.
The role will explain our technology to people who enter the facility and will support some very basic customer service issues of troubleshooting people’s machines.

Main responsibilities include but not limited to:-

• Deliver a positive customer experience that exceeds customer expectations in an effective and timely manner
• Take ownership and troubleshoot customer issues, aiming for a first touch resolution
• Perform hands on technical diagnostics and provide a resolution where applicable
• Take personal responsibility for advising customers of promotions and new technology by cross selling Dyson products and services
• Carry out product demonstrations where required
• Advise customers of repair quotes both over the phone and over the counter
• Maintain customer account information in an accurate manner via our CRM system
• Process shipping labels and dispatch customers machines using courier service
• Process payments via cash, credit card or cheque and complete end of day balance
• Record and complete tracking of all interactions with customers in a computerised database
• Respond to email requests for information from managers and others within the business
• File invoices and other office administrative duties as needed
• Keep the showroom or display area neat, clean and tidy
• Ensure stock on display is in working order