The Customer Service role will primarily be responsible for providing high-level office-based point of contact for our customers in UK and Ireland and our European Distributor network as well as supporting the UKIE sales team.
This role will report to the Customer Service Manager, BQ Europe

OTHER TYPICAL DUTIES INCLUDE:

• Carry out customer satisfaction surveys • Adhering to the team key performance indicator goals and helping the whole team to meet these.
• Provide feedback on processes to drive continuous improvement.
• Working with our production team to ensure parts are correctly dispatched / returned as appropriate, relating to technical request and return for repair

OTHER TYPICAL DUTIES INCLUDE:

• Liaising with customer service team for any SLA queries.
• Adhering to the team key performance indicator goals and helping the whole team to meet these.
• Provide feedback on processes to drive continuous improvement.