About the Role
At EDF, success is personal. Here you’ll develop a career that’s unique to you. Whether you want to move horizontally, deepen your specialty, or advance through the levels — it’s your journey, powered by us. Join us and be part be of our mission to help Britain achieve Net Zero.

WHO YOU ARE

We’re looking for someone eager to learn and confident engaging with customers over the phone.
Our fast-paced customer service team handles challenging situations, so a strong work ethic and team spirit are essential. You’re passionate about delivering great customer experiences – positive, open-minded, and a strong communicator with great attention to detail.
You have strong communication skills – speaking, listening, and writing with confidence. You’re also resilient and adaptable, comfortable handling uncertainty and solving problems independently. We trust you to make smart decisions and continuously improve through feedback.
You’re a natural problem-solver who thrives in a fast-moving environment. You’re comfortable using IT systems and navigating multiple platforms.
You’re a true team player – approachable, collaborative, and always eager to support colleagues and share ideas.
Most importantly, you live our core values: be open, own it, and make it better – always learning and helping drive positive change.
If this sounds like you then we’d love to hear from you!

You’ll take ownership of customer interactions, collaborating with your team and other departments to find effective solutions. We expect you to respond quickly, professionally, and with precision, always striving for a seamless customer experience in every interaction.
As part of a high-performing team, you’ll have opportunities to support colleagues and managers with specific queries or tasks, helping drive outstanding service delivery. We learn something new every day and as the people closest to our customers, you are encouraged to spot opportunities and suggest solutions where we can improve our customer experience.