JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess strong communication skills and a keen ability to analyse customer needs within the Patchwork & Quilting wholesale sector. This role is pivotal in ensuring customer satisfaction and fostering long-term relationships with our clients.

• Provide exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
• Utilise Salesforce to manage customer interactions and maintain accurate records of communications.
• Analyse customer feedback and data to identify trends and areas for improvement in service delivery.
• Communicate clearly and professionally with customers via phone, email, and other channels to ensure a positive experience.
• Collaborate with team members to enhance service processes and contribute to a supportive work environment.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Job Spec:

• Previous experience in a customer service role
• Proficiency in using Microsoft Outlook / Excel.
• Preferably a knowledge with Sage 50.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent verbal and written communication skills, with a focus on clarity and professionalism.
• A proactive attitude towards problem-solving and a commitment to delivering outstanding service.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• Working with a small team to keep our website up to date.
• Must have good knowledge using spreadsheets.
• Weekly mailings out to customers.
• Taking phone orders and processing invoicing working alongside warehouse.
• Adapt to do many different tasks within the company.
• Non contractual yearly bonus.

If you are passionate about providing excellent customer service and have the skills we are looking for, we encourage you to apply for this exciting opportunity!
Job Type: Full-time
Pay: £22,880.00-£25,500.00 per year

Additional pay:

• Yearly bonus

Benefits:

• Bereavement leave
• Casual dress
• Company pension
• Free parking
• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In perso