Experience in a customer service or transport role is preferred, but not essential.
Customer-Focused Approach: Enjoys interacting with people and is confident speaking with customers and stakeholders by telephone, using strong listening and problem-solving skills to deliver positive outcomes
Communication Skills: Demonstrates excellent communication and interpersonal skills, with the confidence to proactively engage customers and service providers over the phone. Comfortable building relationships and resolving issues through direct conversations, while also communicating effectively via email and other digital channels
Adaptability: Experienced in working in a fast-paced environment with the ability to prioritize tasks effectively.
Problem Solving: Aptitude is key, as is the ability to efficiently solve problems with a solution-based mindset.
Initiative and Motivation: Capable of working independently, taking initiative, and being self-motivated.
Stakeholder Relationship Management: Ability to form and nurture relationships with key stakeholders both internally and externally.
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