Falcon Foodservice Equipment is currently recruiting a Customer Service Advisor to join our customer service team. This is an exciting opportunity for an individual seeking a challenging and rewarding opportunity in a fasted paced environment.
As a Customer Service Advisor, you will deliver first-class service to our customers throughout the customer service process. You will possess the ability to deal effectively and efficiently with all customers and be able to manage their expectations appropriately with the objective of achieving a high level of customer satisfaction.

JOB ACCOUNTABILITIES:

• Champion the customer throughout the business answering calls and queries accurately and consistently.
• Maintain a polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence.
• Assist the Customer Service Team Leader and Customer Service Manager with day-to-day business and customer requirements.
• Ensure accuracy of all customer details and all communication is correctly recorded on Falcon’s computer system.
• Offer guidance and assistance/rectification to matters raised and to understand the scope of problems.
• Manage customer expectations through clearly explaining the situation, next steps and potential outcomes.
• Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Customer Service Team Leader.
• Contribute to improving the business, protecting, and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change.

Please refer the Job description for details