Dick’s Lumber – Burnaby Branch is looking for a sales driven team player with a positive attitude and exceptional customer service skills to join our team in Finishing Customer Service. This is a full time position that offers excellent benefits and opportunities for career advancement.

ACCOUNTABILITIES:

• Focus on building and growing professional relationships while fostering customer loyalty and growing assigned account sales.
• Keep current on assigned contractor account projects.
• Write sales orders, make product recommendations, and source product in a timely manner.
• Use strong product knowledge to enhance the “valued added” component of the sales transaction by anticipating customer requirements, recommending additional products and working to maximize the sales opportunity through up-selling.
• Prepare special orders and coordinate direct shipment or pick up from supplier.
• Follow up to ensure that the order are sent out in a timely manner.
• Participate in store initiatives to grow and develop contract business.
• Perform multiple transactions at once, requiring an in depth understanding of finishing products.
• Perform other job-related duties as required.

QUALIFICATIONS:

• Knowledge of Doors, windows, mouldings and finishing products preferred.
• Understanding of current building construction trends, products and application techniques as well as building supplies and hardware products
• Strong and effective selling skills and sales acumen.
• Fluent in English (spoken and written) with excellent listening, communication and interpersonal skills.
• Ability to assess customer requirements and make product recommendations.
• Detail oriented with strong organizational skills.
• Ability to multi-task, prioritize and work efficiently with minimal supervision.
• Must have a positive attitude and be a team player.
• Professional, courteous and punctual with a focus on customer service.
• Experience and knowledge in this or a related industry is an asset.

Please refer the Job description for details