Welcome to First Fence - where security meets innovation!
As industry pioneers in Security and Temporary Fencing, we’re all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.
Salary: £27,810 per annum
Hours: 42.5 hours per week, Monday-Friday between the hours of 08:00-18:00
Location: Kiln Way, Swadlincote, DE11 8EA

Why First Fence?

• Same-day delivery across the UK
• Six strategic locations, including our National Distribution Centre
• Extraordinary growth since 2010
• ️ Industry innovators setting new standards

Ready for an exciting journey in a thriving company? Join First Fence, where we’re not just securing spaces; we’re securing the future. ️ #FirstFence #SecurityInnovation #JoinOurTeam

SKILLS, QUALIFICATIONS, EXPERIENCE AND COMPETENCIES

• Clear Telephone manner
• Excellent written and spoken English
• Experience using programs like SAP and Microsoft office, including word, excel outlook and PowerPoint
• Goodorganisation and time management
• Customer focused with a passion for delivery to the highest standards
• A true team player who can work collaboratively with others
• Able to be proactive and act on own initiative
• Accuracy and attention to detailGood financial knowledge

• Handle incoming calls, emails and messages from customers promptly and professionally, addressing their questions, concerns and requests
• Investigate and resolve customer complaints, issues or disputes efficiently and effectively, aiming for satisfactory outcomes and maintaining customer loyalty
• Assist customers with tracking shipments, processing returns and issuing refunds or exchanges as necessary ensuring accuracy and timelines
• Provide technical assistance to customers experiencing difficulties with products, troubleshooting problems and guiding them through solutions
• Update and maintain accurate records of customer interactions, transactions, enquiries and complaints in the CRM system for future reference and analysis
• Coordinate with other departments and your line manager to address customer needs, feedback and improve overall customer satisfaction
• Stay informed about company policies, procedures and products to provide consistent information to customers
• Escalate unresolved or complex issues to appropriate supervisors or managers for further investigation and resolution, ensuring a timely and satisfactory outcome for the customer
• Maintain a positive and professional demeanor in all customer interactions, even in challenging or stressful situations to uphold the company’s reputation and brand image
• Serve as first point of contact for all incoming calls, directing them to the appropriate department or individual within the organisationThis list is not exhaustive