AT AYVENS, PROGRESS STARTS WITH YOU.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

• Act as the key point of contact for the Customer Care needs of Fleet Managers across a portfolio of accounts, working both reactively and proactively to own and resolve issues, providing a Market Leading Customer Experience
• Develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role
• To work closely with colleagues across 2nd Line Service to develop a strong understanding of the specific needs of the customer to ensure we deliver their requirements, to a high quality standard and within agreed SLAs
• Work closely with colleagues across Field Sales to develop a strong understanding of the specific needs of the Customer, attending Customer visits where appropriate, to ensure we deliver to their requirements
• Proactively manage the renewals process across a portfolio of accounts, seeking solutions for customers whilst driving commercial performance and seeking opportunities for further account penetration (including keeping renewals database up to date)
• Develop strong relationships with Fleet Managers and work (in collaboration with Account Managers) to increase product penetration across ALD’s full product portfolio
• Ensure that all actions undertaken meets our TCF (Treating Customers Fairly) obligations and where issues arise that these are flagged to the Customer Support Leadership team.
• Act responsibly at all times, including ensuring compliance training is completed to time, documentation is completed in a compliant fashion and procedure manuals kept up to date.