FM Conway is looking to recruit a proactive and service-focused Customer Service Advisor to join our Aggregate and Asphalt division. As our Customer Service Advisor, you’ll play a vital role in delivering excellent service by providing clear and timely updates to customers regarding deliveries and collections, managing a high volume of inbound calls and enquiries, and proactively influencing customer relationships through effective delivery window negotiations. This is a full-time, permanent role based from our head office in Sevenoaks, Kent, working Monday to Friday, 07:00 to 15:30.

WHAT SKILLS AND EXPERIENCE DO YOU NEED?

As our Customer Service Advisor, you will be confident on the phone, comfortable working within a fast paced environment and able to work well within a team. Peak times will include dealing with calls, emails and orders therefore, you will need to have a positive hands-on approach. Experience in customer facing roles as well as experience with dealing with a high level of calls is desirable however not essential.

• Proactively influencing customer relationships through effective delivery window negotiations
• Maintaining a service-focused approach by being responsive to customer needs
• Ensuring compliance with service level standards and contributing to their improvement
• Building strong relationships with customers and internal teams to support service delivery
• Managing time effectively to meet daily and weekly deadlines
• Working collaboratively to support the team during periods of low resource