CUSTOMER SERVICE ADVISOR VACANCY AT FM CONWAY!

FM Conway is looking to recruit a Customer Service Advisor to work within our Aggregate and Asphalt division, based at our Head Office in Sevenoaks, Kent. You will join us on a full time, permanent basis working Monday to Friday, 08:30 to 17:00.

WHAT SKILLS AND EXPERIENCE DO YOU NEED?

As our Customer Service Advisor, you will be confident on the phone, comfortable working within a fast paced environment and able to work well within a team. Peak times will include dealing with calls, emails and orders therefore, you will need to have a positive hands-on approach. Experience in customer facing roles as well as experience with dealing with a high level of calls is desirable however not essential.

• Accurately receiving and processing orders
• Responding to customer enquiries in a timely and professional manner
• Maintaining excellent customer service and effective communication in order to meet service delivery standards
• Building and maintaining relationships with our customers as well as our internal distribution, commercial and administration team
• Ensuring compliance with the service level standard