This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Northwich.
Working a 37.5 hour week, Monday to Friday shifts 8am to 8pm and one in 5 Saturdays 9am to 5pm
As part of a team of specialist Customer Service Advisors you are the voice of our call centre. You are responsible for booking customer cars in for repair/attention which is why an important aspect of the role is to triage the claims and check all the details sent across from our Insurance partners. You will also need to be able to provide updates when requested by the customer.
You will report into the Senior Team Leader who has been with the business for a number of years. They are as passionate about Customers as they are about their Team and is absolutely determined to make their team the best in group. It’s an amazing team!
Our Contact centre is fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. In the job of Customer Service Advisor, the most important part of your job is to ensure complete customer satisfaction. It’s your job to liaise between the customer, the body shops and any 3rd parties to ensure each and every customer has a first-class service. Another very important aspect of the job is teamwork as you will be working with other colleagues in the contact centre as well as across other functional areas.
About You
As a Customer Service Advisor, we would like you to have an interest and passion in what we do. We would also appreciate it if you have a customer focus and teamwork mentality and are IT Literate. Problem solving and understanding when to escalate problems would be highly advantageous. Preferably you would have had experience working in fast paced role, We will help and support you with the rest.

Please refer the Job description for details