Date Posted 03/09/2025
Application Closing Date 17/09/2025 23:59
Hours 36 per week. Rota – Monday to Friday hours between 8am and 6:30pm
Salary £27,982.50 per annum
Location Salford
This role is known internally as “Customer Connect Officer.”
Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.
As part of our Neighbourhoods team, you’ll handle enquiries and service requests from our customers, ensuring excellent service.

• Liaising with customers using email, phone, and webchat.
• Acting as the first point of contact for customer enquiries.
• Using our IT system to accurately record customer information.
• Liaising with third parties, including contractors and external organisations, to resolve customer enquiries.
• Making outbound calls to update and maintain customer details.