What’s in it for you?

At Foundever, we’re not just offering a job; we’re offering a pathway to growth, development, and a workplace that values you. Here’s what you can look forward to:

• Pay: £12.21 per hour paid Monthly
• Job Security: Enjoy the stability of a full-time, permanent contract.
• Working Hours: Monday- Friday, 9am-5.30pm (This is including training and production hours)
• Career Growth: We believe in nurturing talent—80% of our team managers and higher roles are filled internally. Your future could be here.
• Ongoing Support: Benefit from weekly coaching sessions and regular team engagement.
• Perks Galore: Access our Lifestyle Benefits programme with thousands of discounts to make life a little sweeter.

The Role
As a Foundever Customer Service Representative, you’ll be the voice of our clients, helping customers resolve their queries and concerns. Whether it’s through voice, email, or chat, your mission is to make every interaction count, using your training and creativity to find the best solutions. We’ll empower you to take the initiative, ensuring you’re equipped to provide the top-notch service our clients expect.
What We’re Looking For

We’re after someone who brings:

• Great Communication Skills: Whether written or spoken, you can connect with customers effortlessly.
• Active Listening: You genuinely hear what the customer is saying and respond to their needs.
• Problem-Solving Ability: Quick on your feet, you can resolve issues with ease.
• Empathy: You relate to customers and understand their perspective.
• Patience: You remain calm and collected, even when things get tough.
• Adaptability: You can handle a variety of customer interactions and adjust your approach as needed.
• A Positive Attitude: You stay upbeat, no matter the situation.
• Team Spirit: You work well with others, contributing to a supportive team environment.

Our Location
Join us in Stratford-upon-Avon, one of the largest employers in the area. We’re just a 20-minute walk from the town centre and 7 minutes from the parkway train station. Enjoy a relaxed dress code and regular fun activities to celebrate your hard work.

OUR EMPLOYEE VALUE PROPOSITION

Your wellbeing is of the utmost of importance to us and let’s not sugar coat it, trying to resolve customers’ concerns, come up with solutions and hit targets can sometimes feel overwhelming. Here at Foundever, we have a high emphasis on looking after you. We have Mental Health First Aiders, wellbeing champions, an Employee Assistance Program and a global and national calendar of wellbeing activities at your disposal with the aim of making you feel supported and equipped to continue with day-to-day life.
We are a lovely bunch who celebrate difference, and everything that makes our associates unique, by upholding a diverse and inclusive environment in which we can all thrive. Our aim is to make sure everyone at Foundever can be themselves and know they belong.

Please refer the Job description for details