Customer Service Advisor- French Speaking at Collinson

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French language, Customer service, Telephonic communication, Problem-solving, Multitasking, Conflict resolution, Email correspondence, Adaptability, Time management, KPI management

Industry

Consumer Services

Description

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. Purpose of the Job Taking inbound calls in a professional manner; handling and overcoming objections in a professional and effective manner; adhering to targets; taking inbound calls from an international customer base; handling both internal and external email correspondence to and from clients in line with quality standards; working towards resolution time periods, quality standards and targets. Requirements: Must be Fluent in Speaking, Writing and Reading French! Dealing with clients telephonically – above average telephonic communication skill Ability and willingness to work weekends and shifts as and when required Proven exposure to flexibility and easily adaptable to pressurized environments and change Proven customer service orientation and problem-solving ability in previous roles/career Must have applied foreign language in a corporate environment Ability to multitask Nice to haves: Experience with working to targets Familiarity with call centre culture/environment Exposure to travel, either work related or extensive personal travel Targets (weekly/monthly and incentive) Reaching call resolution timeously Reaching targets on a daily, weekly and monthly basis Adherence to schedule Meeting quality assurance selected targets Meeting all agreed KPI`s Develop excellent relationships with all stakeholders Days of work: Mon to Sun 24/7 (rotational roster, varied shifts – see below ) (05:00–14:00; 06:00–15:00; 10:00–19:00; 11:00 – 20:00; 20:00–05:00; 21:00–06:00; (Shift do change due to daylight saving for the UK and USA) Special arrangements: Working SA Public holidays

Responsibilities

The advisor will handle inbound calls and email correspondence from an international customer base in a professional manner. They are responsible for resolving customer inquiries while meeting quality standards, resolution time targets, and key performance indicators.