Real Recruitment is excited to be working on behalf of our client to find an French-Speaking Insurer Support Representative to join their Bilingual Customer Service teams based in Bristol (BS1) on a full time, permanent basis, with part remote/hybrid working arrangements available
This is a fantastic opportunity for a customer-focused individual to join a growing team in a supportive environment where your contribution is valued, and your skills can develop.

ABOUT THE ROLE:

As an Insurer Support Representative, you will be responsible for delivering exceptional customer service to French-speaking clients. Your key duties will include investigating and evaluating insurance losses, handling queries, and providing complaint resolution in line with industry standards. You’ll be joining a team that prides itself on treating customers fairly and offering high-quality service.

KEY RESPONSIBILITIES:

• Investigate and evaluate insurance claims, ensuring accuracy and fairness.
• Handle customer service queries from French-speaking clients, including complaint resolution.
• Ensure compliance with FCA guidelines and underwriter standards.
• Accurately log and interpret data in the system, following up with relevant parties as needed.
• Arrange repairs, replacements, or payments for insured equipment and manage salvage when necessary.
• Translate documents and correspondence as required.
• Meet weekly and monthly productivity targets, supporting the team to achieve business goals.
  Working Hours: 37.5 hours per week | Monday to Friday