Airside Transport Services is one of our newest ventures and this role is an exciting opportunity to develop and grow our fledgling business into a major part of our new premier parking service at Dublin Airport.
We are hiring for full time Customer Service Advisors to join our diverse and dynamic team to support the elevation of the overall airport experience.

• Assisting with customer enquiries face to face, over the phone, by email or social channels
• Managing all queries and complaints in the first instance and escalate as appropriate
• Maintaining an accurate handover process, including vehicle key receipts and paperwork
• Maintain accurate key management; keeping an up to date list for of vehicle keys needed by hour [considered flight arrival times/delays], scanning out vehicle keys for Drivers or Team Leaders, securing vehicle keys dropped off by customers, completing vehicle key audits at regular intervals and managing a daily reconciliation
• Initial investigation and review of complaints or damage claims, escalating for further investigation on to the Team Leader or Operations Manager as appropriate