Customer Service Advisor

Full-Time | Hybrid Working | North Sydney

Are you passionate about delivering exceptional customer service and making a positive impact on the environment? We are partnering with an innovative organisation that plays a key role in supporting sustainability initiatives across Australia and is looking for a Customer Service Advisor to join its collaborative Contact Centre team.

Key responsibilities include:

• Managing inbound customer enquiries via phone and email
• Investigating and resolving customer issues and complaints
• Providing accurate information and support to customers and business partners
• Maintaining customer records and case notes within ticketing systems
• Contributing to knowledge-sharing and process improvement initiatives
• Working collaboratively within a team-focused contact centre environment

About You To be successful in this role, you will bring:

• Previous contact centre experience handling inbound calls and email enquiries
• Experience using ticketing systems or CRM platforms such as Zendesk, ServiceNow, Salesforce, or similar
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a proactive approach to customer service
• The ability to work independently and manage competing priorities
• Resilience and confidence in handling complex enquiries and customer complaints
• A genuine passion for delivering positive customer outcomes

Working Arrangements

• Permanent full-time position (38 hours per week)
• Hybrid working model
• Dedicated home office setup required, including reliable internet connection
• Attendance at the North Sydney office at least once per fortnight and as required for training and team events
• Rotating roster across Monday to Sunday