Garolla is the UKs #1 electric garage door provider, operating through a network of c. 130 franchisees. Our mission at Garolla is to be the #1 recommended by Customers, Franchisees and Employees. Garolla is undertaking a bold and exciting growth strategy to ensure we continue to delight our customers.
As this is a newly appointed role with our Customer Care Department we are keen for individuals to join the team and really put their own stamp on the role.

Responsibilities:

• Daily communication with customers via phone, email and social media channels
• Investigate, create and deliver innovative and forward thinking solutions to customer concerns
• General administration and organisation of systems and tools used by Customer Care and wider colleagues/ network
• Strong relationship and stakeholder management skills
• Effective identification and prioritisation of tasks
• Any other reasonable duties as requested

Task:

STRONG RELATIONSHIP AND STAKEHOLDER MANAGEMENT SKILLS

• Build and maintain strong relationships with colleagues within Customer Care, Franchisee’s, National Engineers and the wider company
• Work with other departments to support and deliver the best outcome for the customer

Skills & Experience.

• Previous experience within a customer service or contact centre environment
• Excellent attention to detail
• Good computer skills (MS platforms, softphone, email)
• Excellent communication skills, both written and verbal
• Strong organisational skill

Experience:

• Customer Contact Centre : 1 year (required

EFFECTIVE IDENTIFICATION AND PRIORITISATION OF TASKS

• Regularly review Customer Care’s outstanding workflow and prioritise tasks based on urgency and customer need

Skills & Experience.

• Previous experience within a customer service or contact centre environment
• Excellent attention to detail
• Good computer skills (MS platforms, softphone, email)
• Excellent communication skills, both written and verbal
• Strong organisational skills

If you feel that this is the role for you, we would love to hear from you!
Job Type: Full-time
Pay: £23,800.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Gym membership
• Referral programme

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Customer Contact Centre : 1 year (required)

Work Location: In perso

Responsibilities:

• Daily communication with customers via phone, email and social media channels
• Investigate, create and deliver innovative and forward thinking solutions to customer concerns
• General administration and organisation of systems and tools used by Customer Care and wider colleagues/ network
• Strong relationship and stakeholder management skills
• Effective identification and prioritisation of tasks
• Any other reasonable duties as requeste