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Customer Service Advisor- German Speaking at Collinson

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German language, English language, Customer service, Telephonic communication, Problem-solving, Multitasking, Conflict resolution, Call center operations, Adaptability, Time management

Industry

Consumer Services

Description

Collinson the Collinson, that proudly employ over 1,100 talented individuals in over 20 locations world-wide and we are dedicated to helping our clients acquire, retain and optimize the value of their customer relationships. Some of our products and services include Priority Pass, the world’s largest independent airport VIP lounge access program with +/-1300 lounges globally and Columbus Insurance, a leading travel insurance specialist. The Role: Taking inbound calls in a professional manner; handling and overcoming objections in a professional and effective manner; adhering to targets; taking inbound calls from an international customer base; handling both internal and external email correspondence to and from clients in line with quality standards; working towards resolution time periods, quality standards and targets Experience, skills and knowledge required: Must haves Fluent in speaking, writing and reading German! ( and English) Dealing with clients via phone – above average telephonic communication skills Ability and willingness to work weekends and shifts as and when required Proven exposure to flexibility and easily adaptable to pressurized environments and change Proven customer service orientation and problem-solving ability in previous roles/career Must have applied foreign language in a corporate environment Ability to multitask Nice to haves: Experience with working to targets Familiarity with call centre culture/environment Exposure to travel, either work related or extensive personal travel ***Days of work: 24/7 ***** Rotational Shifts (05:00–14:00; 08:00–17:00; 10:00–19:00; 12:00 – 21:00; 14:00–23:00; 15:00–00:00; 17:00–02:00; 19:00-04:00; 20:00-05:00) NB – Hours affected by DST. Hours of work: 24/7 dept. Special arrangements: Working SA Public holidays

Responsibilities

The advisor will handle inbound calls and email correspondence from an international customer base in a professional manner. They are responsible for resolving client inquiries while adhering to quality standards and performance targets.