Customer Service Advisor (German speaking) at Simple Online Healthcare

Glasgow, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

27979.0

Posted On

10 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, Customer Service, Zendesk, Ticketing Systems, Digital Platforms, Empathy, Organization, Conflict Resolution, Communication Skills

Industry

Hospitals and Health Care

Description

German-Speaking Customer Service Advisor Hybrid working Salary £27,979 Full time, 37.5 hours per week (Monday to Friday, 9am to 5:30pm) We're growing our German market, Kapsel, and we need someone who can help us take it forward. German language skills are essential for this role and native fluency is preferred. This is a full-time, hybrid position for someone who genuinely enjoys talking to customers and takes pride in getting things right for them. You'll be the first point of contact for patients and customers, handling calls, emails and social channel enquiries through our ticketing system. No two days are quite the same, and that's part of the appeal. What you'll be doing You'll manage inbound contacts across phone, email and social, resolving queries efficiently and with care. That might be a general question, a missing order, a prescription concern or something more complex requiring you to work across internal and external teams to find a resolution. Whatever comes in, you'll own it and see it through. As you settle into the role, you'll take on additional responsibilities over time. We're a growing business and we invest in the people who show up for it. What we're looking for Fluent or native German is essential. Beyond that, we're looking for someone who is calm under pressure, thoughtful when dealing with vulnerable customers and confident using digital platforms. Experience with Zendesk or a similar ticketing system is helpful, though not a dealbreaker. What matters most is that you're organised, empathetic and genuinely motivated to deliver a great experience for every customer you speak to. We are based in Glasgow's East End, You will be required in person 2 days a week in the office and the remained of the time you can work remotely. Please note that we are unable to offer sponsorship for this position. All applicants must have the right to work in the UK at the time of application Basics you can expect: 🏖️ 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days 🎂 Extra day off for your birthday 💸 Company share scheme 🏥 Bupa Private Healthcare 🏦 Income Protection 🚲 Cycle to Work Scheme 💪 My Gym Discounts 💰 Enhanced Company pension scheme 🥳 Quarterly Team Training and Social Budget 👶 Enhanced Maternity and Paternity Leave 💸 Rewarding bonus incentive scheme ☎️ 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources. 🛍️ Love2Shop Discount 🏠 Hybrid working Office extras: 🍎 Fresh fruit ☕ A free coffee machine The Simple Online Healthcare Promise: Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 3000 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you. Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here. Ready to make a difference? Apply now! Simple Online Healthcare is proud to be an Equal Opportunity Employer.

Responsibilities

Manage inbound customer contacts via phone, email, and social media to resolve queries regarding orders and prescriptions. Act as the first point of contact for patients, owning issues through to resolution across internal and external teams.