CUSTOMER SERVICE ADVISOR

£26K P/A
Founded in 2011, Glow Green is a FCA regulated renewable technology installation and finance business. Glow Green aims to become the most successful UK wide installer of solar, battery and heat pumps.
Glow Green is now rated “The UK’s Top Pick Installer” of 2025 by The Independent.
Glow Green are proud to have successfully reached over 12,000 reviews across two Trustpliot pages, with our solar page being 4.8/5 star rating.
Being partnered with Utility Warehouse (Telecom Plus PLC), Uswitch, MoneySuperMarket, HIVE and GoCompare along with further launches with other leading comparison brands happening soon.
We have been successfully trading for 14 years, employing over 110 office staff and over 2,500 subcontracting engineers nationwide. We have built a bespoke CRM and various web applications to fuel our growth. Our digital infrastructure will enable us to become the UK’s largest energy installer in the coming years.
We have an exciting opportunity for an experienced Customer Service Advisor to join our team who will play a crucial role in providing operational support to our customers and subcontractors.

BENEFITS OF WORKING AT GLOW GREEN!

• Competitive annual salary of £26,000;
• 33 Days annual leave entitlement (including Bank Holidays);
• Progression and cross-training development opportunities;
• Employee referral scheme of up to £1k per successful referral, with unlimited referrals;
• Performance related pay reviews;
• Company sick pay;
• Staff perks such eye care vouchers, paid nights out, lunches, daily fresh fruit, confectionery and drinks;
• Company Pension Scheme.
  If you are the Customer Service Advisor we are looking for, apply now!
  Job Types: Full-time, Permanent
  Pay: £26,000.00 per year

Benefits:

• Company events
• Company pension
• Referral programme
• Sick pay
• Transport links

Application question(s):

• Do you live in Bournemouth or surround areas?

Experience:

• phone based customer service : 2 years (required)

Work Location: In perso

• Support customers with general customer enquiries and technical support by phone and email in a professional manner;
• Be the face of Glow Green for customers, engaging with them in a way that shows we really care about doing the right thing for each of them;
• Help and support customers need repair work completing, following company procedures and arranging for engineers to attend appointments;
• Decide within our guidelines the best problem fix for each individual customer who has had a problem, and recommend new options if needed;
• Communication is key. You need to ensure that you keep on top of updating customers and have demonstrable empathy and rapport building skills;
• Work alongside the technical service managers and help customers who have technical queries relating to their installations;
• Own your customers who require further work completing in order to complete their installation and see them through to completion;
• Proactively work with other business areas to ensure customer queries and appointments are managed effectively.