JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. We offer bespoke granite worktops, replacement doors and new kitchens so an understanding of this sector is an advantage. The ideal candidate will be responsible for providing exceptional service to our customers, ensuring their needs are met while maintaining a positive and professional attitude. This role requires strong communication and analytical skills, as well as experience in a customer facing role.

SKILLS

• Maintaining a clean and tidy work environment.
• Experience in the Kitchen sales sector is an advantage.
• Exceptional communication skills, both verbal and written, to interact effectively with customers.
• Strong analytical skills to assess customer needs and develop appropriate solutions.
• Ability to work well under pressure while maintaining attention to detail.
• A proactive approach to problem-solving and a commitment to delivering outstanding service. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
  Job Type: Full-time
  Pay: £24,420.00-£28,000.00 per year

Benefits:

• On-site parking

Work Location: In perso

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product-related questions, account issues, and service requests.
• Utilise Zoho/Xero to manage customer interactions and maintain accurate records.
• Analyse customer feedback and provide insights for service improvement.
• Collaborate with other departments to resolve complex issues effectively.
• Maintain up-to-date knowledge of products, services, and industry trends to provide informed assistance.
• Ensure compliance with company policies and procedures while delivering excellent customer service.