JOB SUMMARY

Working within the Aftersales team at our Grantham Branch, this is an exciting opportunity for someone with experience in a customer facing role. The successful candidate will play a crucial role in ensuring smooth operations by providing exceptional customer service.

EXPERIENCE

• Previous experience in a customer facing role is essential.
• Strong communication skills, both verbal and written, with the ability to engage professionally with customers.
• A positive attitude, strong organisational skills, and the ability to work well under pressure are essential for success in this role.

• Update customers regarding the progress of repairs.
• Manage incoming customer enquiries (via phone, email, face to face and live chat) and ensuring timely responses are provided.
• Maintain organised records of service activities and customer interactions.
• Create job card packs for the technicians.
• Schedule work into the workshop diary.
• Work within our CRM system to ensure records are kept up to date.
• Collaborate with other departments to ensure customer satisfaction.