This job allows for up to 2 days per week from home, you will need to reliably commute to Rotherham 3 days per week at a minimum.
Objective: Ensure excellent customer service and minimise costs by responding efficiently and diligently to Harvest Healthcare’s customer orders and enquiries.
Key accountabilities: Carry out the directions of the Customer Services Manager and the Internal Sales Manager. Work effectively with Business Development Manager to deliver results. Make sure that all orders are processed correctly and on time. Provide a consistent and excellent service to customers. Solve queries for customers.

· Process customer orders,
· Provide customer quotes,
· Provide customers with product info,
· Deal with emails/phone calls for customer service in general,

· Communicate with distributor/dealer accounts, to identify needs/problems, and propose solutions, to help develop business/grow sales,

• Relevant data inputting into Sage and CRM,
• Manage POD’s and provide for customers on request,
• Following queries through to a conclusion,
• Liaise effectively with other departments,

· Support customer services dept with export, projects, customer portal orders and queries,

· Follow Harvest customer service approaches to telephone manner, email content and structure, follow ups of colleagues/customers, customers using the Harvest portal, ‘extra mile service’, returns, call logs, quote logs etc,

• Keep up to date with products and services relevant to target markets,
• Sit in on meetings and interact with colleagues when required.