ABOUT HAYS TRAVEL

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 460 Branches throughout the UK, a network of personal travel consultants working from home, and a growing independence group and franchise operation. Our Head Office, based in Sunderland, is home to tour operator teams, finance, events, communications, marketing, people/HR, and IT, plus many more. We have been operating for over 40 years and continue to grow each year.

COMPETENCES / QUALIFICATIONS

• Excellent communication, organisational and administration skills
• Accuracy and good attention to detail
• Ability to work to strict deadlines
• Encouraging working attitude and desire to put forward ideas and implement positive changes to working practices as required
• Computer literate
• Ability to act on own initiative and prioritise workload
• Flexibility to suit needs of the business
• Motivational and development skills

GENERAL

• To undertake any other duties that may fall into the job criteria
• NB – this job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
  Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant role

• To ensure that all bookings are administered professionally and within given timescales
• To ensure that all incoming telephone calls are processed on a timely basis and in a first class manner
• To ensure e-mails are prioritised and dealt with on a timely basis
• Daily/weekly Audit and Exception Reporting
• Report any issues/improvements where appropriate
• Monitoring and maintaining high productivity