City FM Australia (City) provide world leading Facilities Management, Engineering, Energy and Soft Service solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.

• Effectively manage a high volume of both inbound/outbound calls.
• Resolve, manage and escalate problems logged by our customers.
• Accurately capture data and work to realistic KPI’s.
• Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.