LUXURY CUSTOMER SERVICE ADVISOR- FASHION

• £13 - £15 an hour
• Do you love luxury fashion?
• Have you got previous customer service experience?
  Our client is a luxury fashion brand known for timeless design, modern femininity, and meticulous craftsmanship. With a strong focus on exceptional service and elevated experiences, we are looking for a Customer Service Assistant who will act as the voice of their brand and provide a seamless, high-touch customer journey across all channels.

PRODUCT EXPERTISE & CLIENT EXPERIENCE

• Develop a deep understanding of their product offering to provide tailored advice and support.
• Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams.
• Deliver personalised customer service that drives repeat business and long-term relationships.
• Provide thoughtful post-sale support, following up on feedback and maintaining detailed records.

KEY SKILLS & REQUIREMENTS

• Previous experience in a luxury retail, fashion, or e-commerce customer service environment.
• Strong written and verbal communication skills with a professional and empathetic approach.
• Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms.
• Exceptional attention to detail and ability to multitask in a fast-paced environment.
• Strong understanding of order management systems and courier platforms.
• A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences.
• Familiarity with luxury customer expectations and brand positioning.

Please refer the Job description for details