WHAT WREN OFFERS:

• Life insurance after 2 years’ service
• Access to Benenden health and discount platform after 1 years of continuous service
• Personalised progression plan with clear career opportunities
• Individual training budget for personal development
• EE discount
• Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
• Eye Care Vouchers
• Refer a Friend Scheme
• Free onsite gym

ABOUT THE ROLE

Are you passionate about delivering outstanding customer service? Join our vibrant Customer Installation Centre at Wren Kitchens in Barton-Upon-Humber, where you’ll play a vital role in turning our customers’ dream kitchens and bedrooms into reality.
As a Customer Installation Co-Ordinator, you’ll be the friendly and creative voice our customer’s trust. From the moment they contact us, your bright and attentive approach will ensure every interaction leaves them feeling supported and valued. If you thrive on solving problems, communicating effectively, and going the extra mile to deliver outstanding service, this role is for you!

KEY RESPONSIBILITIES:

• Proactively resolve customer queries and concerns across various contact channels.
• Take ownership of each customer contact, striving for the best possible resolution.
• Provide exceptional, inspirational experiences that exceed expectations.
• Display empathy and professionalism when liaising with customers.
• Identify and report on processes impacting customer satisfaction.
• Support our Approved Installers by assisting with customer-related queries.
• Make creative and responsible decisions to resolve issues effectively.