Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where no two days are the same? At Invicta TCG Ltd, one of the UK’s leading suppliers of Japanese Pokémon TCG stock, we’re looking for a Customer Service Officer to join our team and support our wholesale partners and retail customers.
What you’ll do:
· Be the first point of contact for wholesale and retail inquiries (phone, email, CRM).
· Provide support on orders, stock availability, delivery updates, and returns.
· Accurately log and manage customer interactions in our CRM system.
· Work with internal teams (Sales, Logistics, Accounts) to ensure smooth resolutions.
· Escalate complex issues while maintaining ownership until completion.
· Suggest improvements to enhance customer experience.
What we’re looking for:
· Previous experience in customer service or wholesale account support.
· Excellent communication skills, both written and verbal.
· Strong organisation and problem-solving skills.
· A professional, patient, and proactive approach.
· Knowledge of trading card games (Pokémon TCG experience is a bonus!).
· Comfortable using CRM systems and Microsoft Office.
· Knowledge of Xero Accounting software is desirable.
Why join us?
· Be part of a growing, passionate team in the trading card industry.
· Opportunity to work with a wide range of wholesale and retail customers.
· A supportive and collaborative working environment.
· Competitive salary and opportunities for personal development.
How to Apply
Send your CV and a short cover letter explaining why you’d be a great fit to Steph@invictatcg.co.uk
Job Types: Full-time, Permanent
Pay: £21,000.00-£25,000.00 per year

Benefits:

• Casual dress
• Employee discount
• Store discount

Work Location: In perso

Please refer the Job description for details