REQUIRED SKILLS & EXPERIENCE

• Ideally full clean driving licence (6 points or less)
• Previous Experience within a Dealership
• Effective communication skills
• The ability to deliver customer excellence
• A good standard of verbal and numerical reasoning
• Computer literacy
• A keen eye for detail
• Previous experience in the role would be an advantage
• Previous experience in a target driven role
  Working hours Monday to Friday 9.30am - 17.30 pm 45 minutes lunch.
  No Weekends
  Job Type: Full-time
  Pay: £24,420.00-£29,000.00 per year

Benefits:

• Employee discount
• On-site parking
• Store discount

Work Location: In perso

THE ROLE

Jim Steel Garages are currently looking for a Service Advisor who will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. You will be the main point of contact for all customer communication while the vehicle is in our Retail Centre.

YOUR DUTIES WILL INCLUDE, BUT NOT LIMITED TO:

• Book service and repair work always ensuring workshop and parts availability
• To keep customers fully informed of progress and advise of extra work needed
• To organise loan car bookings
• To invoice on time and accurately used warranty transactions are submitted and invoiced daily
• To obtain and process payments according to agreed policy’s
• To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
• To maintain accurate customer records on Kerridge & Dialog
• Help deliver balance scorecard results for department to meet manufacturers expectations
• To make telephone follow-up / Up sell / Progress calls
• To convert as many inbound / outbound calls into bookings as possible