ABOUT US:

Johnston Oils is not just about delivering fuel – we’re about delivering excellence, reliability and unmatched customer service. With a legacy of over 50 years in the fuel industry, we’ve built a reputation for ourselves as the go-to choice for fuel and lubricant needs across the UK whilst also offering a nationwide bulk delivery service to our valued domestic, agricultural and commercial customers.
But what truly sets us apart? It’s our unwavering commitment to our team. At Johnston Oils, you’re not just an employee – we’re a community united by a shared passion for excellence. As a family-owned company, we take pride in driving a friendly, committed and determined team. With a culture built on collaboration, support, and mutual respect, we work together as a cohesive team to achieve our goals and drive innovation in the fuel distribution industry. From day one, you’ll be welcomed with open arms and given the support and resources you need to succeed.

SKILLS & QUALIFICATIONS:

• No experience necessary! We are eager to find an enthusiastic individual who is committed to improving our daily operations within Johnston Oils.
• Excellent problem-solving abilities to resolve customer issues efficiently.
• Demonstrated ability to work independently and manage time effectively in a dynamic, fast-paced environment.
• Excellent organisation and communication skills are required.
• A proactive and customer-focused mindset, with a commitment to providing excellent service.

BENEFITS:

As part of our commitment to your success, we offer 28 days of holiday inclusive of bank holidays and a pension contribution. With a competitive salary there’s no limit to what you can achieve at Johnston Oils.
Hours: 37.5 Hours per week, working Monday-Friday 9:30 - 18:00. There is an occasional Saturday shift requirement every 4-6 weeks.
So if you’re looking for more than just a job – if you’re seeking a place where you can thrive, grow, and make a real impact – then Johnston Oils is the place for you. Apply now to become part of our vibrant team today!
Job Type: Full-time

Application question(s):

• Will you require work sponsorship in the future?

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

ABOUT THE ROLE

It’s an exciting time at Johnston Oils as we embark on our ambitious expansion plans! To fuel our growth (pun fully intended), we’re seeking an enthusiastic and customer-focused Customer Sales Advisor to join our Domestic team in Bathgate. This role is crucial in ensuring our customers receive the best service from the first point of contact to the delivery of their orders.
We are looking for a proactive, hardworking, customer-focused individual with customer service experience. Do you have exceptional customer service and communication skills? If so, then we want to hear from you!

KEY RESPONSIBILITIES:

• Answering inbound calls with enthusiasm and a desire to help our customers at the first point of contact.
• Process fuel orders accurately to ensure the customer’s instructions are followed and deliveries are made in a timely manner.
• Promoting domestic products such as oil clubs, smart monitors and payment plans to new and existing customers.
• Problem solving - Taking ownership of each and every query and ensuring these are resolved, making a real difference for our customers.
• Manage prospective customers and conduct outbound calls to maintain growth, in partnership with commercial account managers.
• Ability to react fast when the day gets busy and handle a wide variety of different customers.
• Support the wider office administration when required