Customer Service Advisor - Key Accounts at Haier Europe

Bolton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

25708.0

Posted On

31 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Product Knowledge, Relationship Building, Time Management, Attention To Detail, Complaint Resolution

Industry

Manufacturing

Description

As a Customer Service Advisor - Key Accounts, you’ll be supporting our retail customers with arranging repairs for domestic appliances that have developed faults, providing updates for ongoing repairs and chasing spare part enquiries. This position is an 8 month fixed term contract. Using your extensive product knowledge, you’ll attempt resolve queries and customer complaints by delivering a fantastic service. You’ll manage communication through a range of customer touch points, including telephone and digital channels. Benefits: Base salary of £ 25,708.30 Working only 1 in 4 weekends Working 37.5 hours per week on a set shift pattern, no late working, our contact centre closes at 6pm Hybrid working (if applicable) Enhanced family leave policies Up to 6% pension contribution 4x Life Cover Training support schemes to aid your development Enhanced sick pay policy Free fruit and hot drinks Employee Assistance Program Brilliant staff discounts on products Access to Reward Gateway which offers a wide range of retailer discounts including holidays and high street stores, entertainment and days out! A social committee which organises nights out and fundraising events Dress down Friday Free onsite parking Discounted gym memberships You'll liaise with customers via multiple different channels and work closely with with key external stakeholders, building and strengthening relationships. You will navigate within multiple information menus to view customer account details, process customer information accurately and efficiently, as well as use your extensive product knowledge to attempt to resolve customer service queries. You'll be based at our Bolton (BL2 6PU) Call Centre / Customer Service Centre and will receive training to ensure that you are not only able to provide first class customer service but are also personally able to achieve great things. In your hands, our three superbrands – Candy, Hoover, Haier – are the innovative power behind our determination to be the number one home appliance business in the UK & Ireland. And with our shared cultural attitude of Entrepreneurship & Innovation, Zero Distance to the Customer and IoT & Ecosystem Thinking, our people know how to power our future. Our customers deserve the very best, and in your hands, you’ll deliver it. With the strength of the global leader behind you, the freedom to grow your career inspiring you and the performance of our future driving you, in your hands, our business will be better because of you.

Responsibilities

You will support retail customers with arranging repairs for domestic appliances and provide updates on ongoing repairs. You will manage communication through various customer touch points and resolve queries and complaints.