Job Title: Customer Service Advisor
Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us. We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone’s contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.
Knauf Insulation is proud to be part of the Knauf Group. ….. To learn more about the business, click here.

• Managing the full customer journey from order entry to invoice, including working with our digital ecosystem.
• Accurately processing customer orders in SAP, giving correct lead times, pricing and customer details.
• Maintaining a best-in-class level of customer service in line with the Knauf values and our best practice guide at all times.
• Managing the day-to-day relationship with our third party logistics provider ensuring that any issues and updates are known and handled in a suitable and effective manner.
• Liaising with the warehouse, production and plant to confirm any special requirements with a customer-centric and collaborative attitude.