JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess a strong background in customer service, with a focus on the automotive industry. This role is essential in providing exceptional support to our customers, ensuring their needs are met while promoting our services and products effectively.

SKILLS

• Previous experience is highly desirable.
• Strong mechanical knowledge or experience as a mechanic is a plus.
• Proven ability in customer service with excellent communication skills.
• Sales experience with a focus on upselling techniques is beneficial.
• Familiarity with automotive repair processes and terminology is preferred.
  Job Type: Part-time
  Pay: $20.00-$30.00 per hour
  Expected hours: 25 per week

Benefits:

• On-site parking
• Paid time off

Work Location: In perso

• Provide outstanding customer service by addressing inquiries and resolving issues promptly and professionally.
• Assist customers with scheduling appointments for automotive repairs and services.
• Utilize mechanical knowledge to explain service options and recommendations to customers clearly.
• Process transactions accurately, including cash handling and upselling additional services or products as appropriate.
• Maintain a clean and organized work environment while ensuring all customer interactions are recorded accurately in the system.
• Collaborate with mechanics and other team members to ensure seamless communication regarding customer needs and service updates.