ABOUT US:

Lapwing UK is a progressive Construction Supplies Company with a robust track record. We stock a complete range of Site Tools and Equipment, ensuring guaranteed next-day delivery across the UK. As we continue to grow, we are looking to expand our talented team.

JOB DESCRIPTION:

We are seeking an experienced Customer Service Advisor/Administrator to join our excellent team. This role is crucial to maintaining the smooth operation of our Customer Service Department. Your duties will include:
· Communication: handling incoming calls and managing sales email inbox.
· Order Management: processing sales orders, issuing order confirmations, and handling quotations.
· Customer Support: addressing delivery queries, resolving complaints, and managing returns and collections.
· Documentation: updating customer price lists, processing proof of delivery requests, and filing paperwork.

· Enhance and develop current processes to deliver exceptional service.
· Thrive in a fast-paced environment with a keen eye for detail.