JOB OVERVIEW

As a Customer Service Representative you’ll will be responsible for providing great service to customers by addressing their inquiries, resolving issues, and ensuring a positive experience with our products or services. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a commitment to delivering high-quality service.

SKILLS

• Respond promptly and professionally to customer enquiries from across the world via phone, email, live chat, and Whatsapp using our industry-leading communications platform
• Resolve customer complaints and issues effectively and with authenticity.
• Maintain a detailed record of customer interactions, transactions, and feedback.
• Once trained, provide product/service information and guidance, including troubleshooting, instructions, and suggestions.
• Process orders, returns, and exchanges accurately and promptly.
• Collaborate with other departments (e.g., sales, technical support) to address more complex customer issues.
• Escalate unresolved issues to the appropriate team or management.
• Gain an in-depth knowledge of company products, services, and policies to effectively assist customers (we know this may take a while, but as long as you are interested and willing to learn, we’ll get you there!).
• Meet or exceed our performance metrics, for response times, customer satisfaction, and issue resolution rates.

ADDITIONAL REQUIREMENTS:

• Ability to work in a fast-paced environment.

• Respond promptly and professionally to customer enquiries from across the world via phone, email, live chat, and Whatsapp using our industry-leading communications platform
• Resolve customer complaints and issues effectively and with authenticity.
• Maintain a detailed record of customer interactions, transactions, and feedback.
• Once trained, provide product/service information and guidance, including troubleshooting, instructions, and suggestions.
• Process orders, returns, and exchanges accurately and promptly.
• Collaborate with other departments (e.g., sales, technical support) to address more complex customer issues.
• Escalate unresolved issues to the appropriate team or management.
• Gain an in-depth knowledge of company products, services, and policies to effectively assist customers (we know this may take a while, but as long as you are interested and willing to learn, we’ll get you there!).
• Meet or exceed our performance metrics, for response times, customer satisfaction, and issue resolution rates.