Customer Service Advisor (m/f/d) at Jobware GmbH
Lowa, Thuringia, Germany -
Full Time


Start Date

Immediate

Expiry Date

18 Nov, 26

Salary

0.0

Posted On

21 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Retail & E-Commerce

Description

Your responsibilities will include:

  • You will lead, inspire, and scale a team of UX professionals, including UX leaders across Research and Design, fostering a high-performance, inclusive, and growth-oriented culture.
  • You will establish and maintain UX standards, processes, governance frameworks, and success metrics across the organization.
  • You will develop and execute a company-wide UX strategy that elevates UX maturity and strengthens user-centric thinking.
  • Additionally, you will influence product strategy, roadmap decisions, budgeting, and resource planning while advocating exceptional user experiences at every stage of the product lifecycle.
  • Together with Product Management, Engineering, and executive stakeholders, you will shape the future of DocuWare's products and ensure that user experience is a key driver of business success.
  • You will champion AI-native workflows within the UX organization, leveraging AI for research synthesis, rapid prototyping, workflow automation, and increased team productivity.
  • You will collaborate closely with Product and Engineering teams to create intuitive, trustworthy, and impactful AI-powered user experiences.
  • You will mentor and coach UX leaders, support career development initiatives, and build succession plans that enable sustainable organizational growth.
  • You will continuously optimize performance management processes and foster the ongoing development of UX capabilities across the teams.


Responsibilities
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