JOIN OUR AWARD-WINNING TEAM!

Are you ready to start your career in real estate with a company that values passion, integrity, and excellence? Look no further than Manning Stainton a distinguished leader in the industry known for our commitment to both our people and our customers.
An exciting opportunity has arisen to join the team at Manning Stainton as a Full Time Customer Service Advisor working at our busy Head Office.

ABOUT US.

Manning Stainton have successfully been helping people move for over 20 years. Operating from 19 prominent sales and lettings branches, Fine & Country, together with 5 specialist departments ready to ensure that a move goes as smoothly as possible.
As an independent family run business, our offices work together to achieve the best possible result for the sale or letting of any property sold or rented through us. We are a market leader across our region and over the years we have been the proud recipients of many industry awards recognising the outstanding performance and dedication of our team.
Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers’ expectations.

Experience:

• Phone etiquette: 1 year (required)
• Customer service: 1 year (required

You will be responsible for promoting Manning Stainton services in order to generate an increase in revenue in relation to targets determined by the Line Manager whilst at all times maintaining an exceptional customer service experience.
Industry experience is not essential as training will be given. We are looking for candidates who can evidence previous targeted sales experience in a customer focused environment. The successful applicant will need to have exceptional communication and administration skills, along with a passion to help people move.

General Duties:

• To make outbound calls to build direct customer relationships in order to promote and book appointments for our services.
• To identify and recommend related services to customers which will generate revenue.
• To be responsible for accurately recording all information collated from telephone contact on the databases.
• Maximise cross-selling opportunities at all times
• Seek to maintain professional and friendly relationships with all Manning Stainton branches and departments
• To ensure all calls are answered promptly and efficiently.
• Any other duties as required

You will need:

• Previous experience of working in a targeted, busy telesales/customer service environment
• An enthusiastic & high energy approach to work
• Attention to detail and high level of accuracy
• Good IT literacy
• Excellent customer service and telephone manner

What’s in it for you:

• Be part of an award winning team
• Uncapped Commission
• Full Training and Development
• Progression Opportunities
• Numerous employee benefits including BUPA Healthcare, Pension Scheme, Eyecare vouchers,
• Annual Company awards dinner and Summer Event
• Day off for your birthday

Salary - £20,000 basic salary OTE £25,000 UNCAPPED
If you believe this role is for you, we’d love to hear from you. Please email us your CV and covering letter to let us know why you’re the right person for the role.
Hours: Approx 35 per week, shifts on a rota basis between 8.30am to 6.00pm Saturdays on a rota basis.
Due to the anticipated high volume of applications for this post we cannot, unfortunately, respond to them all. If you do not hear from us, therefore, please assume that your application had been unsuccessful on this occasion but be assured that we will keep your application on file should any similar roles be available in the future.
Job Types: Full-time, Permanent
Pay: £20,000.00-£25,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Bereavement leave
• Company events
• Company pension
• Employee discount
• Enhanced paternity leave
• Free flu jabs
• Gym membership
• Health & wellbeing programme
• Private dental insurance
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Phone etiquette: 1 year (required)
• Customer service: 1 year (required)

Work Location: In perso