CUSTOMER SERVICE ADVISOR (CONTACT CENTRE) - LEEDS

Location: Leeds
Full-time: 35 Hours per Week
Shifts: Monday to Sunday between 6am - 11pm
Pay Rate: £13.20 per hour
Contract: Temp to Perm contract
Are you passionate about providing exceptional customer service? If you’re re-entering the workforce following a career break, or looking to explore a new career path, join us as a Customer Service Advisor for HSBC in Leeds. You’ll play a vital role in supporting our customers and delivering outstanding service. This is an ideal opportunity for those looking to transition into a fulfilling permanent role, with those completing training and meeting criteria being moved into a permanent role from the 6-month mark.

REQUIREMENTS:

• Must be a UK resident with the right to work in the UK. Unfortunately, we cannot offer visa sponsorship for this role.
• Must be over 18 years of age.
• Must have a suitable home office setup for hybrid working after training. You’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.
• Able to commit to 60% in Leeds office (office postcode: LS98 1FD)
• Strong digital fluency and a commitment to customer service excellence.

ROLE OVERVIEW:

As a Customer Service Advisor, you will be the first point of contact for HSBC customers, assisting them with their day-to-day banking needs over the telephone. You’ll help resolve their enquiries, support digital banking solutions, and safeguard them from financial crime. Your role will involve building strong relationships, problem-solving, and ensuring a seamless customer experience.

KEY RESPONSIBILITIES:

• Act as the first point of contact for HSBC customers over the telephone, delivering excellent service.
• Assist with day-to-day banking transactions and enquiries.
• Build meaningful relationships, solve problems, and find effective solutions for customers.
• Safeguard customers and HSBC from the risk of financial crime.
• Drive a digital-first approach by promoting HSBC’s digital solutions.
• Provide empathetic, tailored support to each customer to ensure a positive experience.